PUBLIC AGREEMENT (OFFER) FOR CLIENTS

Last Updated: February 13, 2026

These rules constitute a public agreement (offer) (hereinafter – the "Agreement") and, in accordance with Articles 205, 633, 634, 638–642 of the Civil Code of Ukraine, the terms of this public offer are the same for all persons. Any person who accepts the terms set out in this Agreement becomes a Client (acceptance of the Agreement is equivalent to concluding/signing the Agreement on the terms set out in this public agreement (offer)) of the bemyself.online service (hereinafter – the "Service" / "Website").

If the Client disagrees with the terms of this Agreement, the Client must refrain from taking any actions aimed at ordering a consultation through the Service or messenger applications, including making payment.

1.1 Administrator – the owner of the Website/Service or a person authorized by the owner to perform any actions necessary to ensure the operation of the Website and interaction with Users.

1.2 Acceptance – the Client's full and unconditional response to the Administrator's offer to conclude an agreement for the provision of services by a Specialist using the Service, by submitting a request for an initial consultation.

1.3 Balance – the amount of funds in the Client's account that may be used to pay for Specialist Sessions.

1.4 Client – an individual with the appropriate legal capacity under the laws of Ukraine who joins the terms of this Agreement.

1.5 Order – a request for services placed by the Client through the Service. Service Request – a message left by the Client on the Service and/or via a Messenger.

1.6 Consultation/Session – professional advice provided by a Specialist in the field of psychological assistance in the form of recommendations and guidance for resolving personal psychological issues.

1.7 User – any person who visits the Website.

1.8 Materials – written consultations or materials provided after an oral consultation, including PDF files, video recordings, audio recordings, checklists, etc., delivered to the Client as a result of the consultation services. Such materials may be provided as a separate file/document or as a message in social networks or messenger dialogue between the Client and the Specialist.

1.9 Messenger – a free mobile application used for instant messaging, exchange of photos, videos, audio recordings, and group chats (including Telegram, Viber, WhatsApp, etc.).

1.10 Website/Service – a collection of data (texts, graphic and design elements, photos, videos, intellectual property results, computer programs) connected by content and navigation under a single domain name, accessible via the Internet at: https://bemyself.online.

1.11 Subscription – services provided by the Specialist and Administrator offered as a package deal, often at a discounted or promotional price.

1.12 Specialist – a person engaged by the Administrator to provide consultation services in the form of advice and recommendations for resolving personal psychological issues. The Specialist undergoes verification and qualification checks by the Administrator.

2.1 The Specialist selected by the Client through the Service undertakes to provide consultation services consisting of professional advice and recommendations for resolving personal psychological issues. The Client agrees to accept and pay for the services under the terms of this Offer and/or private messages on the Website or messenger dialogue.

2.2 The cost of a specific Service (consultation) may be indicated on the relevant Service page, in advertising materials, or in private messages via social networks or messenger chats.

2.3 Oral consultations are provided via phone call, video call, and/or in-person session at the Client's choice. If the Client wishes to record the call, the Specialist must be informed before recording begins. Such recordings are considered Materials and may be used solely for personal purposes and may not be distributed in any way.

2.4 Services may be provided to minors only with mandatory notification of their parents or legal guardians.

3.1 The User may use the Website to search for a suitable Specialist.

3.2 The User selects the Specialist whose services they intend to use and completes a registration form with their contact details for communication and a description of the issue the User wishes to discuss with the Specialist.

3.3 The User bears full responsibility for the consequences of providing inaccurate or incomplete contact details.

3.4 The system enables the User to contact the Specialist and the Administrator to arrange a meeting.

3.5 If the Specialist does not contact the User within two business days from the date of the request, the Administrator may offer another Specialist of the Service who meets the User's requests and requirements.

4.1 Acceptance of the terms of the Offer shall be deemed to occur through conclusive actions — submission of an Order for services and/or payment for the Order, including the use of an online payment method. The moment of acceptance of this Offer is the confirmation of the Order in the messenger dialogue window or through any communication channel connecting the Customer with the Specialist or the Administrator.

4.2 The Agreement shall be deemed concluded without further signing from the moment of receipt of Acceptance. By accepting, the Customer also confirms that they fully understand and agree to the terms of this Agreement.

4.3 The Customer confirms that the ultimate beneficiary of the results of the services provided under this Agreement is either the Customer personally or another person who authorizes the Customer to purchase such services. In the event that services are purchased for the benefit of third parties, or if payment is made by other persons, the Customer shall bear responsibility to such persons under this Agreement.

4.4 For the purpose of acceptance of the terms of this Agreement, the Customer undertakes to provide the following information about themselves: surname and first name; full age (in cases of work with minor clients). Minors must also provide confirmation that their parents or legal guardians have been informed of their request.

4.5 For the purpose of fulfilling the terms of this Agreement, the Customer grants the Administrator consent to process, by any means, their personal data provided personally or through third parties, for the entire duration of this Agreement.

4.6 In order to ensure confidentiality and protection of confidential information, the Administrator may apply encryption and make changes to personal data that may be restored to their original form only in cases provided in Clause 12.4 of this Agreement.

5.1 The prices for services are indicated on the Website and depend on the selected service and its duration.

5.2 After the Customer's first contact with the Specialist through the Website, pages, or messenger dialogue window, the Specialist may additionally determine the duration and type of session, and the Administrator shall determine the final cost of the consultation/service.

5.3 Settlements between the Parties shall be made by transferring funds through online payment systems used by the Website, or to the bank account specified by the Administrator, as well as by using funds available on the Balance.

5.4 The service price includes the Administrator's commission as well as the Specialist's service fee.

5.5 Booking of time for an oral consultation shall be carried out by transferring funds to the account specified by the Administrator or through online payment systems, as well as by debiting funds from the Balance. The Customer shall make such payment no later than 24 hours before the session.

5.6 The Balance may be replenished through the use of gift certificates, unless otherwise specified on the Website or in relevant messages.

5.7 The following conditions apply for debiting funds from the Balance: 5.7.1 funds from the Balance shall be debited first for payment of sessions; 5.7.2 use of Balance funds is possible only after other discounts and promotions have been applied; 5.7.3 refund of funds from the Balance is not possible; 5.7.4 if the cost of a Session exceeds the Balance amount, the Balance shall be applied as a discount toward payment for the Session.

5.8 Any commission charged by banking or financial institutions for the transfer of funds shall be borne entirely by the Customer, unless otherwise agreed with the Administrator.

5.9 After full payment, funds are non-refundable except as provided in Section 9 of this Agreement.

5.10 The paid booking fee for a session constitutes a security payment (deposit) within the meaning of applicable law and is non-refundable.

5.11 The Customer may not demand a reduction in the cost of services or a refund if the Customer has not used the ordered services.

5.12 The paid booking fee (deposit) shall not be refunded to the Customer: 5.12.1 if the Customer cancels the consultation less than 24 hours in advance; 5.12.2 if the Customer is more than 15 minutes late from the agreed consultation time without prior notice.

5.13 If the circumstances referred to in Clause 5.12 occurred due to force majeure beyond the Customer's control, the Customer must notify the Administrator/Specialist in the manner and within the time limits provided in Section 11. The Specialist, jointly with the Administrator, may decide to reschedule the consultation to another time and date.

5.14 When purchasing a Subscription that provides a discount, rules similar to Balance debiting apply: previously paid Sessions under the Subscription shall be used first; discounts and promotions may be applied only after previously paid Sessions have been used; refund of funds for unused but paid Sessions is not possible if 14 days have passed since payment and sessions under the Subscription have been used; replacement of a Specialist under a Subscription is possible only with a Specialist whose Session price is equal to or lower than the original one.

6.1 Automatic charging of funds (Auto-Debit) is a payment method under this Agreement that provides for non-acceptance-based debiting of funds from the bank card entered in the user's account.

6.2 The Client specifies the bank card details from which such auto-debit will be made either during registration or independently changes the payment method in the user account.

6.3 Entering bank card details for payment under this Agreement during registration or by entering them in the relevant fields of the user account constitutes consent to further automatic non-acceptance-based debits for future payments.

6.4 The Client is obliged to independently monitor the validity of the bank card details from which non-acceptance-based debiting is carried out in accordance with the selected tariff.

6.5 The Client has the right to switch to another payment method by submitting a relevant request for such change.

7.1 Services are provided both via the Internet and in person at an offline session, as specified when ordering the service. Both offline and online services are paid before the start of the session by transferring funds to the current account or via a payment system in the manner provided by this Agreement.

7.2 Recommendations when providing assistance are given to the Customer based on personal communication with the Specialist as a result of analyzing the problem and studying how it arose in the Client's life.

7.3 The Administrator and the Specialist shall not be liable if the Customer misses an oral consultation at the booked and agreed time.

7.4 For an oral consultation, the Parties shall preliminarily book the date and time. The specified time is reserved for the Customer after full payment in accordance with Clauses 5.3–5.9 of the Agreement.

7.5 The session is conducted through third-party applications as agreed between the Customer and the Specialist. The Administrator is not responsible for the proper functioning of third-party applications but may recommend applications with a higher level of confidentiality protection and stable operation.

7.6 The Customer independently records all information received during the oral consultation. With the Specialist's consent, the Customer may make an audio recording of the consultation or take notes. If the Administration is not notified of such recording or notes, the Customer shall pay a fine equal to the cost of the consultation.

7.7 The moment of service performance shall be considered the beginning of the oral consultation and/or granting access to paid Materials. The Customer consumes the services by listening to the Specialist's professional advice or by viewing the Materials. All Materials are copyrighted and subjective; the Customer may disagree with the positions stated therein. Proprietary intellectual property rights to all Materials belong to the Administrator.

7.8 In case of violation of payment terms, the Administrator has the right to unilaterally terminate the Agreement and restrict access to the materials.

7.9 If the Specialist cancels a meeting less than 24 hours in advance (except in cases of force majeure), the next consultation shall be provided free of charge.

8.1 The Specialist undertakes to provide services at a level typical for such services and to comply with ethical standards when communicating with Users, as well as with the ethical norms established by the Ethical Code of the Ukrainian Union of Psychotherapists and the Ethical Code of the European Association for Psychotherapy.

8.2 The User has the right to submit a complaint to the Administrator regarding the Specialist's conduct. The Administrator independently determines the timeframe and procedure for reviewing such complaints. If unethical or unprofessional conduct is confirmed, the Administrator has the right to remove information about the Specialist from the Website and disseminate information about such facts among professional associations and other resources. The Administrator shall not be liable to Users for the actions of Specialists or for the quality of their services.

9.1 The Customer may refuse to receive the service without giving reasons no later than 24 hours before the start of the service. In such a case, the funds paid by the Customer shall be refunded in full, except in cases where refunds are not provided (Balance funds or paid subscriptions).

9.2 If the Customer refuses the Specialist's service after the start of service provision or less than the time specified in Clause 5.12 of the Agreement, the funds paid shall not be refunded.

9.3 To exercise the right to a refund in cases provided by this Agreement, the Customer shall send a corresponding notification to the Administrator via messenger or through the Website.

10.1 In case of violation of payment terms, the Administrator has the right to unilaterally terminate the Agreement and restrict access to the Materials.

10.2 The Administrator may unilaterally terminate this Agreement and block access to the Materials and/or the Website and messengers if facts of distribution (or any reproduction) of the Materials are detected.

10.3 If violations specified in Clause 10.2 are detected, the Customer undertakes to pay a fine of 300% of the service cost.

10.4 Violations may be recorded by screenshots, software tools, evidence of access to the online product by third parties, or any other reasonable means.

10.5 The Administrator and the Specialist shall not be liable for the consequences of the Customer's use of the results of the services and/or Materials. The Customer uses the results at their own risk.

10.6 No information, materials, and/or consultations provided under this Agreement shall be considered guarantees. Decisions made based on information provided by the Specialist are within the exclusive competence of the Customer, who assumes full responsibility and risks.

10.7 The Customer bears full responsibility for illegal access and unauthorized interference with computers, systems, and networks in accordance with the legislation of Ukraine, as well as for third parties gaining access to confidential information. The Parties consider the following unacceptable: violation of ethical boundaries; personal attacks and insults; use of obscene or offensive language; any other conduct beyond moral principles and generally accepted standards.

10.8 If violations specified in Clause 10.2 are detected, the Customer shall pay a fine of 300% of the service cost.

11.1 The Parties shall be released from liability for non-performance or improper performance if such occurs due to force majeure or circumstances that could not have been foreseen at the time of concluding this Agreement.

11.2 Force majeure includes fire, disaster, natural calamity, war, hostilities, gas leak, power outage, Internet outage due to technical reasons beyond the Parties' control (Internet disconnection due to non-payment is not considered force majeure), and legislative changes affecting performance of this Agreement.

11.3 The Party invoking force majeure must notify the other Party within 48 hours of its occurrence, and in case of power or Internet outage — no later than one hour before the session.

11.4 Proper confirmation of force majeure includes a certificate from the Chamber of Commerce and Industry, an act from an energy service, and/or confirmation from the Internet service provider.

11.5 The Parties confirm that military actions in Ukraine and the imposition (or extension) of martial law shall not be used as grounds for delaying or evading obligations under this Agreement.

12.1 All information directly or indirectly related to the performance of this Agreement, which is not publicly available and became known to the Parties as a result of concluding and/or performing this Agreement, is considered confidential.

12.2 The Parties undertake not to disclose confidential information to third parties or use it for purposes other than proper performance of this Agreement, both during its term and after termination.

12.3 All confidential information provided by the Customer remains the Customer's property. After termination, the Administrator and Specialist must refrain from disclosure and return originals and copies of documents containing confidential information, except those required by law.

12.4 The obligation of confidentiality does not apply where: there is a threat to the Client's life; there is a threat to the lives of others.

12.5 The Administrator and Specialist may notify competent authorities in accordance with applicable law regarding cases specified in Clause 12.4.

12.6 The Specialist consents to publication of information about their cooperation with the Administrator on the Website and indexing by search engines.

12.7 The Administrator is not responsible for the retention of information about cooperation in search history. The Specialist accepts the risks of a digital footprint.

13.1 All rights to content posted on the Website/Pages and all Materials belong to the Administrator.

13.2 Intellectual property rights to materials and content (including images, videos, logos, graphics, sounds) belong to the Administrator.

13.3 The Administrator may use intellectual property belonging to third parties on the basis of license or other lawful grounds.

13.4 The Administrator grants the User/Customer a limited, non-exclusive, revocable, non-sublicensable license to access and use the Materials for personal purposes only, worldwide.

13.5 Materials may be used by viewing, reading, listening, or other personal use only.

13.6 No intellectual property rights are transferred to the Customer beyond those specified.

13.7 All materials and photo/video results obtained during consultations are the intellectual property of the Administrator.

13.8 Exclusive copyright and related rights belong to the Administrator. Materials are for personal use only and may not be copied, published, reproduced, modified, distributed, sold, or otherwise used without written consent.

14.1 In the event of disputes, the Parties shall take measures for pre-trial settlement.

14.2 The substantive law of Ukraine shall apply.

15.1 The Agreement is valid for the duration of service provision, and regarding payment — until full settlement between the Parties.

15.2 The Administrator may unilaterally terminate the Agreement in case of: failure by the Customer to fulfill obligations; grounds provided in Section 10.

16.1 By accepting this Agreement, the Customer grants the Administrator the right to collect, process, and store personal data.

16.2 The Administrator may unilaterally amend this Agreement at any time by publishing a new version. Continued use of the Website constitutes acceptance of changes. If the Customer disagrees, they may terminate the Agreement unilaterally.

Sole Proprietor Yusupova Oleksandra Dmytrivna

Address: Ukraine, 69118, Zaporizhzhia region, Zaporizhzhia, Avtozavodska Street, Building 40, Apt. 119

Email: hello@bemyself.online